Support

What platforms can be used to access the app?

iOS: the iOS app is compatible with iPhones, iPads, and iPod touches running on an operating system of 11 and above. Device models older than the iPhone 4s, iPod touch 5th generation, and iPad 2 will not be able to run 11.
Android: the Android app is compatible with Android phones and tablets running on an operating system of 5.0 and above.

How do I force close the app on an iPhone/iPad?

To force close an app on iOS 10+ double tap the home button (hold on iPhone X) to bring up the multitasking menu. Swipe up on the screenshot of the event app to force close it.

Why is my app stuck spinning/loading?

Sometimes the app will appear to be constantly loading. Often, this is due to jumping between different Wi-Fi connections, disconnecting/connecting multiple times or just a poor connection. The best way to resolve this is to confirm a connection, then force close the app (see above) and try launching again.

Why is my app freezing at the splash screen?

If the app freezes at the splash screen and won’t proceed beyond that, first force close the app (see above) and try launching again. If that doesn’t work, try deleting and re-installing the app.

How to delete my account?

From the home screen, go to the menu (the 3 vertical dots), click on "Delete account", then send the email as it is.

You can also always contact Take A Moment Support at contact@takeamoment.to and we'll be happy to assist!